Hi guys, Ok, you are correct. Pls send me an email to this email address: support@auteltech.com.

Having contacted the suppler of my MS509 and described the connection problem, they acknowledged that there is a "bad batch", to use their words, and they have recalled devices with the problem. I wonder how many more out there are suffering ?

Hi JROMAN - My S/n is the same as yours i.e. 505245. I purchased mine from a UK supplier named "Beat The Garage" www.beatthegarage.com. They have acknowledged their awareness by saying "Sorry about this, there seems to be an issue with current batches of these. If you could return it to us along with a copy of this message and your contact number I can check it over our end and then sort it out. Thanks Dave" . So I have done what they asked and await the outcome with interest. As the item was bought through E-Bay I am reasonably happy that if it all goes to worms I will get my money back.

One thing I did notice that made me somewhat suspicious was that there was a spelling mistake on one of the screens where the word "Module" was spelt "Moulde" . If that had been a bottle of Vodka then our trading standards would be on it like a rash!

Hi ,guys, I have talked to our sales... We stoped to produce this MS509 for a long time... And we are out of stock right now..I am afraid some small factories are cloning this popular product.....

i have the same connectivity and install problems on my windows xp pc , this is with the maxscan ms509, can you mail me the proper software please ? my email is the1@telenet.be

Hmmm, I have sent you an email.

hello, i have the same probleme connecting my maxiscan ms509 with my computer (windows 7), i ready intall maxilink from the cd that i get with the pakage! so plz what can i do? thx